Effective: July 31, 2026
Please read these terms and conditions carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Effective March 4, 2022, Scalr products and services are prohibited to be used, with no exception, by Russia and Belarus incorporated entities, limited partnerships, and individual businesses. This complete ban comes in addition to OFAC-imposed sanctions. Such entities, partnerships, and individuals found to circumvent the prohibition through VPNs and other technical measures, as well as misrepresentations, will also be banned with no warning. If you feel such a ban has been made by error, an appeals process has been set up at [email protected]. Finally, organizations that employ personnel in Russia that make use of Scalr products and services may also be banned after a warning has been issued.
These are the Terms and Conditions governing the use of the Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service, except to the extent You and the Company have entered into a separate written agreement signed by the Company that expressly supersedes these Terms.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
If You access or use the Service on behalf of a company, organization, or other legal entity, You represent and warrant that You have authority to bind that entity to these Terms, and references to "You" include that entity and its Authorized Users.
If an Order applies to Your use of the Service, the Order is incorporated into these Terms. If there is a conflict between an Order and these Terms, the Order will control only with respect to the conflicting commercial terms and only for the Subscription or Service identified in that Order.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service. Your access to and use of the Service is also conditioned on Your acceptance of Our Service Level Agreement (SLA).
The Service or some parts of the Service are available only with a paid Subscription or as otherwise described in an Order. You will be billed in advance on a recurring and periodic basis or as otherwise stated in the applicable Order, invoice, or checkout flow, depending on the type of Subscription plan You select when purchasing the Subscription.
At the end of each period, Your Subscription will automatically renew with the same terms and conditions, subject to any Fee Changes as provided for below, unless You cancel it, the Company cancels it, or the applicable Order states otherwise.
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company, unless the applicable Order requires a different cancellation or non-renewal process. Unless otherwise stated in the applicable Order, notice of non-renewal must be provided at least thirty (30) days before the end of the then-current Subscription period. If timely notice of non-renewal is not provided, the Subscription will automatically renew in accordance with these Terms or the applicable Order. You will not receive a refund or credit for the fees You already paid or owe for Your current Subscription period, and You will be able to access the Service until the end of Your current Subscription period unless these Terms permit earlier suspension or termination.
You shall provide the Company with accurate, complete, and current billing, tax, and payment information, including full name, address, state, zip code, telephone number, and valid payment method information, and You authorize the Company and its payment processors to charge all fees and applicable taxes using that information.
Should automatic billing fail to occur for any reason, the Company may issue an electronic invoice indicating that You must proceed manually, within the deadline stated on the invoice, with the full payment corresponding to the billing period and any other outstanding amounts.
The Company does not accept personal or business checks as a form of payment. Any checks submitted may incur a $250 processing fee, in addition to the outstanding balance. Please use one of our accepted payment methods to avoid additional charges.
If any undisputed amount is not paid when due, the Company may charge interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower, plus reasonable costs of collection.
You must notify the Company of any good-faith invoice dispute before the applicable payment due date or within fifteen (15) days after receipt of the applicable invoice, whichever is later, and must pay all undisputed amounts when due. The parties will work in good faith to resolve any timely disputed amount, but a dispute does not excuse payment of undisputed amounts.
The Company may suspend or limit access to the Service if any undisputed amount remains unpaid thirty (30) days or more after it becomes due, in addition to any other rights or remedies available to the Company.
The Company, in its sole discretion and at any time, may modify the Subscription fees, unless an applicable Order expressly provides otherwise for the then-current Subscription period. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Except when required by law or expressly stated in an applicable Order signed by the Company, paid and payable Subscription fees are non-refundable, non-cancellable, and not subject to setoff or withholding.
Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times, and You must ensure Your Authorized Users do the same. Failure to do so constitutes a breach of the Terms, which may result in immediate suspension or termination of Your account on Our Service.
You are responsible for safeguarding all passwords, access tokens, credentials, keys, and other authentication methods used to access the Service and for any activities or actions under Your Account or Authorized Users' accounts, whether authorized by You or not, except to the extent caused by the Company's breach of these Terms.
You agree not to disclose Your password or other access credentials to any unauthorized third party. You must notify Us immediately upon becoming aware of any breach of security, compromise of credentials, or unauthorized use of Your Account or the Service.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are responsible for all Customer Data, configurations, code, instructions, workflows, policies, infrastructure-as-code files, cloud accounts, repositories, variables, secrets, and other materials that You or Your Authorized Users use with the Service, and for all decisions, approvals, deployments, changes, and other actions taken through Your Account.
You will not permit more Authorized Users or other use of the Service than permitted by Your Subscription or Order, and You will not circumvent or attempt to circumvent usage limits, entitlement limits, technical restrictions, security measures, or billing mechanisms.
As between You and the Company, You retain all rights, title, and interest in and to Customer Data. You grant the Company and its Affiliates, contractors, service providers, and subprocessors a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, access, use, modify, and create derivative works of Customer Data as necessary or useful to provide, secure, support, maintain, troubleshoot, improve, and operate the Service and to enforce these Terms.
You are solely responsible for the accuracy, quality, legality, reliability, and appropriateness of Customer Data and for obtaining all rights, consents, permissions, and notices necessary for the Company to process Customer Data as contemplated by these Terms.
The Company may collect, generate, use, and retain telemetry, analytics, performance, diagnostic, usage, and technical data relating to the Service and Your use of the Service ("Usage Data"). The Company may use Usage Data to provide, secure, support, analyze, improve, and develop the Service, and may disclose Usage Data in aggregated or de-identified form that does not identify You as the source. For more information on the Company's data collection practices, see the Privacy Policy.
You will not submit to the Service any regulated, sensitive, or high-risk data, including protected health information, payment card data, government classified information, or data subject to the International Traffic in Arms Regulations, except to the extent the Company has expressly agreed in writing to support such data for the applicable Service.
The Company is not responsible for backing up, preserving, restoring, or archiving Customer Data except to the extent expressly stated in the Documentation or an applicable Order. You are responsible for exporting Customer Data before termination or expiration of Your Subscription.
The Service and its original content (excluding Customer Data and Content provided by You or other users), features, functionality, software, workflows, user interfaces, Documentation, Usage Data, and related technology are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Except for the limited right to access and use the Service during the applicable Subscription period in accordance with these Terms, no rights or licenses are granted to You by implication, exhaustion, estoppel, or otherwise. The Company and its licensors reserve all rights not expressly granted in these Terms.
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Our Service may contain links to, interoperate with, or allow You to access or enable Third-Party Services, including cloud providers, version control systems, registries, identity providers, open-source tools, APIs, and other third-party platforms that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, Third-Party Services, including their content, terms, privacy policies, security, availability, performance, functionality, or practices. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage, loss, disclosure, modification, deletion, deployment, cost, or other consequence caused or alleged to be caused by or in connection with Your use of or reliance on any Third-Party Services, including any data, goods, services, infrastructure, software, or content available on or through them.
You are solely responsible for reviewing, accepting, and complying with the terms, conditions, policies, and fees of any Third-Party Services You use with the Service, and for configuring those Third-Party Services appropriately.
We may terminate or suspend Your Account or access to the Service if You breach or fail to perform or observe any material term or condition of this Agreement and such default has not been cured within fifteen (15) days after written notice of such default, except where these Terms permit immediate suspension or termination.
The Company may also suspend or terminate Your Account or access to the Service immediately if payment information is invalid, a payment is charged back, or any undisputed amount remains unpaid thirty (30) days or more after it becomes due.
Scalr may discontinue, suspend, or limit Your access to the Service immediately if You have (or Scalr reasonably suspects that You have) accessed or used the Service:
For the avoidance of doubt, any suspension of Your Account or access to the Service will not extend the Subscription period, which, unless terminated earlier or cancelled in accordance with these Terms, will renew on the same date as such Subscription period would have absent any suspension.
Upon termination or expiration, Your right to use the Service will cease immediately, and all unpaid fees and other amounts owed to the Company will become immediately due and payable.
Unless otherwise stated in the applicable Order, either party may provide written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current Subscription period. Absent such notice, the Subscription will automatically renew for successive renewal periods equal to the initial Subscription period (or one year, if the initial Subscription period exceeds one year) as described under "Subscription Period" above. Termination, cancellation, or discontinuation of use of the Service will not constitute notice of non-renewal.
For clarity, merely discontinuing use of the Service does not terminate any Subscription, cancel auto-renewal, or relieve Customer of payment obligations. Customer must cancel or provide non-renewal notice through the process and within the timeframe stated in the applicable Order, checkout flow, or account settings.
Following termination or expiration, the Company may delete Customer Data in accordance with its standard practices, unless retention is required by law or reasonably necessary for legal, security, backup, or compliance purposes. For more information, see our Privacy Policy. The Company has no obligation to retain Customer Data after termination or expiration except as expressly stated in an applicable Order or written agreement signed by the Company.
Any provision that by its nature should survive termination or expiration will survive, including provisions relating to fees, payment obligations, ownership, Feedback, Customer Data rights granted to the Company, disclaimers, limitations of liability, indemnity, confidentiality, governing law, dispute resolution, sanctions, export compliance, and general terms.
The Company may offer trials, betas, previews, evaluations, free plans, experimental features, or other non-generally available functionality (collectively, "Evaluation Services"). Evaluation Services are provided for evaluation only, may be modified or discontinued at any time, may be subject to additional restrictions, and may not be used for production unless the Company expressly permits production use in writing.
Evaluation Services are provided "AS IS" and "AS AVAILABLE" without warranties, indemnities, support commitments, service levels, or liability of any kind to the maximum extent permitted by law.
The Company will provide support, service levels, credits, maintenance, or availability commitments only to the extent expressly stated in an applicable Order, support policy, service level agreement, or other written agreement signed or made available by the Company for the applicable Subscription.
The Company may modify, update, suspend, discontinue, or replace features, functionality, integrations, interfaces, APIs, Documentation, or other portions of the Service from time to time, provided that the Company will use commercially reasonable efforts not to materially reduce the core functionality of a paid Subscription during its then-current Subscription period.
Except when You have an obligation to indemnify the Company pursuant to Your indemnification obligations, the Company will defend, indemnify, and hold harmless You, Your subsidiaries and affiliates, and their respective directors, officers, shareholders, employees, members, managers, agents, attorneys, affiliates, successors, and assigns (collectively, the "Customer Indemnified Parties"), from and against any and all third party claims, losses, liabilities, damages, suits, actions, investigations, and other proceedings, including reasonable attorneys' fees and related costs (collectively "Claims") that may be imposed on, incurred by, or asserted against any Customer Indemnified Party to the extent resulting from, arising out of, or relating to any of the following: (i) the Company's gross negligence or willful misconduct; (ii) except when attributable to materials provided by You, any claim that Your use of the Service as expressly contemplated by the parties and without any modification infringe or misappropriate any third-party intellectual property rights; or (iii) the Company's breach of any of its confidentiality obligations in these Terms, below.
You will defend, indemnify, and hold harmless the Company, the Company's subsidiaries and affiliates, and their respective directors, officers, shareholders, employees, members, managers, agents, attorneys, affiliates, successors, and assigns (collectively, the "Company Indemnified Parties"), from and against any and all Claims that may be imposed on, incurred by, or asserted against any Company Indemnified Party to the extent resulting from, arising out of, or relating to any of the following: (i) any breach by You of any of its representations, warranties or other agreements made herein; (ii) any information, direction, specifications or materials provided by or on behalf of You to the Company, including, without limitation, any Customer Data; or (iii) Your gross negligence or willful misconduct.
Each indemnified party will have the right to participate in the defense or settlement of any such claim through counsel of its choosing at its own expense. The indemnifying party will have no liability with respect to any compromise or settlement of any claim that is effected without its prior written consent, which consent shall not be unreasonably withheld.
Notwithstanding any damages that You might incur, the aggregate liability of the Company and any of its Affiliates, suppliers, licensors, service providers, officers, directors, employees, agents, and representatives under or in connection with these Terms, the Service, any Order, or any Subscription, and Your exclusive remedy for all of the foregoing, shall be limited to the amounts actually paid by You to the Company for the Service giving rise to the claim during the twelve (12) months preceding the event giving rise to liability, or 100 USD if You have not purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or any of its Affiliates, suppliers, licensors, service providers, officers, directors, employees, agents, or representatives be liable for any special, incidental, indirect, exemplary, punitive, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, revenue, goodwill, data or other information, business interruption, procurement of substitute services, personal injury, or loss of privacy arising out of or in any way related to the use of or inability to use the Service, Customer Data, configurations, third-party software, third-party services and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
The limitations and exclusions in this section apply regardless of the form or theory of liability, whether in contract, tort (including negligence), strict liability, statute, or otherwise, and are an essential basis of the bargain between You and the Company.
Except for any express service level commitments stated in an applicable SLA, the Service, including any Evaluation Services, Documentation, Usage Data, support, integrations, APIs, outputs, suggestions, configurations, and other materials made available by or through the Service, is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, identify or prevent all errors or policy violations, be compatible or work with any other software, applications, systems, infrastructure, cloud accounts, Third-Party Services, or services, operate without interruption, meet any performance, security, availability, or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company's Affiliates, providers, licensors, or service providers makes any representation or warranty of any kind, express or implied:
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Each party may receive non-public business, technical, financial, product, security, or other information from the other party that is marked or reasonably should be understood to be confidential ("Confidential Information"). The receiving party will use the disclosing party's Confidential Information only to perform or exercise rights under these Terms and will use reasonable care to protect it from unauthorized use or disclosure.
Confidential Information does not include information that is or becomes public without breach of these Terms, was known to the receiving party without confidentiality restrictions before receipt, is received from a third party without breach of an obligation, or is independently developed without use of the disclosing party's Confidential Information.
The receiving party may disclose Confidential Information to its Affiliates, employees, contractors, professional advisors, service providers, and representatives who need to know it for purposes permitted by these Terms and are bound by confidentiality obligations at least as protective as those in these Terms, and may disclose Confidential Information as required by law, subpoena, or court order, provided that the receiving party gives reasonable notice where legally permitted.
These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Your use of the Service may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. In the event of any action or proceeding to enforce or interpret this Agreement, the prevailing party will be entitled to recover from the non-prevailing party all costs and expenses, including reasonable attorneys' fees and costs, incurred in such action or proceeding.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
You represent and warrant that:
The Company will not be liable for any delay, failure, or inability to perform any obligation under these Terms due to events beyond its reasonable control, including acts of God, natural disasters, epidemics, labor disputes, utilities or telecommunications failures, internet or hosting provider failures, denial-of-service attacks, war, terrorism, civil unrest, government actions, sanctions, changes in law, failures of Third-Party Services, or other events beyond the Company's reasonable control. Force majeure events do not excuse Your payment obligations.
You may not assign or transfer these Terms, any Order, or any rights or obligations under them without the Company's prior written consent. The Company may assign or transfer these Terms, any Order, or any rights or obligations under them without restriction, including in connection with a merger, acquisition, corporate reorganization, sale of assets, financing, or by operation of law.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service. Changes will not limit the Company's accrued rights or Your accrued obligations, including payment obligations, before the effective date of the revised terms.
If you have any questions about these Terms and Conditions, You can contact us by visiting this page on our website: https://www.scalr.com/contact