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The policies and agreements that govern your use of Scalr. Select a document below to read the full text.

Terms and Conditions

The terms that govern your access to and use of the Scalr service, including your rights and responsibilities, acceptable use, and the limits of our liability.

Terms and Conditions (Effective July 31, 2026)

The updated Terms and Conditions that take effect on July 31, 2026, with new sections covering customer and usage data, confidentiality, indemnity, trials and beta services, and orders.

Acceptable Use Policy

What you may and may not do when using the Scalr platform and services, including prohibited activities, security rules, and usage restrictions.

Privacy & Cookie Policy

How Scalr collects, uses, and protects your personal data, the cookies we use, and the privacy rights and choices available to you.

Support Policy

Support levels, response times, severity definitions, and scheduled maintenance for Scalr SaaS and self-hosted deployments.

Service Level Agreement

Scalr's uptime commitment, how availability is measured, and the service credits available to customers if those targets are missed.

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