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The policies and agreements that govern your use of Scalr. Select a document below to read the full text.

Terms and Conditions

The terms that govern your access to and use of the Scalr service, including your rights and responsibilities, customer data, acceptable use, confidentiality, indemnity, and the limits of our liability.

Acceptable Use Policy

What you may and may not do when using the Scalr platform and services, including prohibited activities, security rules, and usage restrictions.

Privacy & Cookie Policy

How Scalr collects, uses, and protects your personal data, the cookies we use, and the privacy rights and choices available to you.

Support Policy

Support levels, response times, severity definitions, and scheduled maintenance for Scalr SaaS and self-hosted deployments.

Service Level Agreement

Scalr's uptime commitment, how availability is measured, and the service credits available to customers if those targets are missed.

Code of Conduct

The standards of workplace behavior and business ethics Scalr requires of all its staff, including anti-harassment, anti-bribery, and conflict-of-interest rules.

Data Protection Agreement

Request a GDPR-compliant DPA covering how Scalr processes personal data on your behalf. We'll send a copy to review and sign.

Previous versions

Terms and Conditions

The previous Terms and Conditions, last updated April 18, 2023 and in effect until July 31, 2026, when the current Terms superseded them. Kept for reference.

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